Return, Refund & Repair Policy

We strive to make your online shopping experience a pleasant one. Ordering products online may not give you a chance to try the piece you like and you may not be sure if that piece looks the way you want it. But we offer our Satisfaction Guarantee. You may return any item if you are not satisfied.

Items must be shipped back with pre-paid freight for a re-stocking fee of 15% of each items price. S&H charges can not be refunded.

You will need to return the item and pay for the return postage. We will refund the full purchase price per item except the shipping and handling charges and the deduction of the 15% re-stocking fee.

Return items need to be sent by registered mail, Federal Express or United Parcel Service and need to get a signature. All items must be in original condition, not damaged and operate like new.

Important: Units will not be accepted back for credit without the specific written authorization and shipping instructions of Artan Media Group, Inc.

Limited warranty

The manufacturer warrants the Electric Susan to the original purchaser only, against factory defects in material and workmanship for 6 months from date of purchase.

Should the unit prove defective, or fails to operate properly in normal use during the warranty period specified above, the manufacturer will repair it or replace it without charge when returned to Artan Media Group, Inc, freight prepaid, by the original purchaser. This warranty will be considered void of the product is tampered with, altered, modified, improperly installed or serviced, or damaged through misuse, negligence or accident.

When the warranty is not applicable, the customer will be charged for the cost of repair plus shipping charges. Items damaged in shipping must be returned to the factory in its original container.

The manufacturer and Artan Media Group, Inc. shall in no event be liable for inconvenience, or for incidental, consequential, contingent, or any other damages. This warranty is made in lieu of any other express warranty and, except for the foregoing warranty which is exclusive, there is no other warranty being made.